Transitions Optical offers a wealth of resources to help you prepare your practice
to meet diverse patient needs – from professional education and staff training,
to bilingual and in-language patient resources.
TRAINING YOUR STAFF
Becoming a culturally competent practice is a true team effort. In order to provide
the best possible care to patients, everyone on your staff needs to be on board.
That means not only delivering the same messages, but also communicating in a way
that the patient can relate to and understand.
Check out these resources to help keep you and your staff up-to-date and in-the-know.
USING BILINGUAL AND IN-LANGUAGE RESOURCES
Cultural and language barriers can make it hard to communicate with patients – and
can stand in the way of the patient receiving the best possible vision care. Even
patients who speak fluent English may feel more comfortable communicating in another
language. Consider that 70% of Hispanics speak at least some Spanish at home – and
approximately 77% of Asian Americans speak another language at home.
Check out these tools to help enhance communication during all stages of the eyecare